About Us
Love In A Basket is a family owned business begun over 25 years ago by my mother-in-law. Originally run from her home in the Boston area, Love In A Basket offered custom gourmet gift-giving with a loving touch.

Today, we hope to continue that tradition by offering our customers the same personalized attention in finding or creating the perfect gift basket, all with the added convenience of online shopping.

So please, don’t hesitate to call us with any special requirements, or any questions. We love to get to know our customers and to show them how much we mean it when we say, “We love custom orders!”

-- Mary Elizabeth & Richard Bloom

Ordering Information
You may place order with Love In A Basket 24 hours a day, 7 days a week via our website. You may also phone in your orders or requests Monday through Friday from 9 am to 4 pm EST on our Toll Free number: 877-609-LOVE (5683). We are always interested in talking to our customers about our gift baskets so feel free to call us with any orders, comments, or suggestions.

All orders are processed the day they are received and are shipped within 24 to 48 hours, excluding weekends. If any particular items are unavailable or out of stock, you will be notified immediately. If you wish to have a basket delivered on a particular date or time, use the “Special Instructions/Comments” box our online order form to request specific delivery arrangements.

Shipping
We take as much care in shipping your Love In A Basket order as we do in selecting our products. We ship by Standard UPS Ground shipping (3-7 business days) on all orders, unless you choose special shipping options, which will be reflected in the price. Orders are shipped Monday through Friday unless special arrangements have been made in advance. All orders are shipped from our Watertown, Massachusetts office. Local orders in the Boston area can be hand delivered with prior arrangements.

Shipping charges for special orders and corporate orders will be calculated on an individual basis. Weekend delivery is available at an additional charge via UPS, FedEx or USPS. Call or email us for specific charges and destination availability. You may also specify the delivery date which works best for you. Because temperatures vary across the country, we may need to charge an additional $7.50 fee for insulated packaging, if chocolates or other perishables are included in baskets during certain times of the year.

Corporate Orders
We love corporate orders and will work with you to provide the very best in interesting and unique items for those special corporate clients. Visit our Corporate Gifts page for suggestions, or call us directly at our Toll Free number: 877-609-LOVE (5683). We have vast resources and ideas for corporate gifts. So if you don’t see what you are looking for on our website, or you already have something special in mind, please call us and we will get the job done for you. Special packaging and wrapping? Not a problem. We will be happy to create exactly the look you want. Quantity orders? We will make 1, 100, or 1,000. Whatever your corporate needs, Love In A Basket can handle them. We will accept credit card orders, as well as checks and company purchase orders. Our superb and professional personal service will help make your corporate gift giving a success.

Product Availability
We strive to fulfill every order as pictured or described on our website. However, some items pictured in our baskets may not be available at the time of the order due to high demand and/or product availability. We reserve the right to substitute, when necessary, any product that is unavailable at time of order. We will make every effort to replace out-of-stock items with products of equal or greater value than the original item shown.

Payment Information
We accept Master Card, Visa, and American Express. Purchase Orders will be accepted for corporate orders only and can be faxed to 617-923-1779. Orders can be placed directly on our website 24 hours a day, 7 days a week, or by calling our Toll Free number at 877-609-LOVE (5683). Orders are processed and shipped Monday through Friday. Special orders and rush shipments can be processed on weekends by making prior arrangements with Love In A Basket.

Privacy Policy
We here at Love In A Basket are committed to protecting the privacy of our clients. Your orders are placed on our secure server. We never sell or exchange our mailing list or customer information to anyone, or any organization. If you are uncomfortable about using the Internet to place your credit card orders, please call us directly on our Toll Free number and we will be glad to accept your information over the phone.

Cancellations & Returns
You may cancel an order up to 24 hours after it is placed by notifying us via email, or by phone. Refunds will be made electronically to the credit card used at time of purchase, provided the order is canceled before shipping has taken place.

Baskets may be returned if damaged or broken in shipment. The original packaging and basket must be returned to Love In A Basket before any refund can be given. If the shipper is at fault, they will need to see the original package to determine the cause of damage. Return arrangements must be made directly with Love In A Basket by phone. If a replacement basket is ordered, Love In A Basket will issue a pickup for the damaged item.

Outside the Continental USA
For orders or shipments outside the Continental USA, please call our toll-free number: 877-609-LOVE (5683). Our website does not currently support orders outside the U.S., but we will be glad to assist you with non-domestic orders over the phone.

Contact Us
You may contact us via email or our Toll Free number: 877-609-LOVE (5683). Our office hours are 9 am to 4 pm EST, Monday through Friday. You may contact us via email anytime.